Privacy Policy

1. Introduction

Threadwell ("we", "us", "our") operates family information and communication support services at 209 Nipat Uthit 3 Road, Hat Yai, Songkhla 90110, Thailand. We take care in handling any personal information that families share with us, whether through our website, at our premises, or by telephone.

This Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to our website at threadwell.world and to our in-person sessions. If you have any questions, contact us at [email protected].

2. Personal Data We Collect

We collect only what we need to respond to enquiries and deliver our sessions. This typically includes:

• Contact details: name, email address, phone number (where provided)
• Session information: the type of session enquired about or booked
• Correspondence: messages you send us via our contact form or email
• Website data: technical data such as browser type and pages visited, via cookies (see Section 5)

How we collect it: Through our website contact form, by telephone, at our premises, or by email.

Legal basis: We process contact details and session information on the basis of your consent (when you submit the form) or our legitimate interest in responding to enquiries. Where a session booking is confirmed, processing is necessary to fulfil that arrangement.

Retention: Contact enquiry data is held for 12 months, after which it is deleted unless you have become a client, in which case session records are retained for 3 years and then deleted.

3. How We Use Your Data

• To respond to your enquiry and discuss the most suitable session
• To confirm and administer your session booking
• To send you a confirmation or follow-up communication related to your session
• To improve our website and services using anonymised analytics data
• To comply with applicable Thai law and legal obligations

Marketing: We do not send marketing emails. We will only contact you in relation to the enquiry or session you have initiated.

Third parties: We do not sell, rent, or share personal data with outside parties for commercial purposes. We may share data with service providers who operate our website infrastructure, subject to data protection agreements.

4. How We Protect Your Data

• Our website is served over HTTPS. Data transmitted via the contact form is encrypted in transit.
• Access to personal data is restricted to Threadwell staff who need it to deliver or support our sessions.
• Physical records held at our offices are stored securely and are not accessible to visitors.
• In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authority as required by applicable law.
• We review our data handling practices periodically to ensure they remain appropriate.

5. Cookies

Our website uses cookies to support basic functionality and to understand how the site is used. Essential cookies are required for the site to operate. Analytics and preference cookies are only placed if you consent via our cookie banner.

For full details, including how to manage your preferences, please read our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA), you have the following rights in relation to personal data we hold about you:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data where there is no longer a lawful basis for holding it.
• Portability: Receive your data in a portable format where applicable.
• Objection: Object to processing based on legitimate interests.
• Withdrawal of consent: Withdraw consent at any time where processing is consent-based. This does not affect the lawfulness of processing before withdrawal.
• Complaint: Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to official sources or third-party websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any external site you visit.

8. Children's Privacy

Our website and online contact form are intended for use by adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe we have inadvertently received data from a person under 18, please contact us at [email protected] so we can delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. If changes are significant, we will make them visible on the website. Continued use of our site after a change constitutes acceptance of the updated policy.

10. Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch: